We have classified the 2 complaints from 2014 Toyota Sienna about STRUCTURE into the following categories.
Tl* the contact owns a 2014 toyota sienna. the contact stated that the vehicle's sliding door failed to function when using the power button. the contact had to manually open and close the sliding door from the exterior handle. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. the vehicle was included in nhtsa campaign number: 16v858000 (structure). the manufacturer was not made aware of the failure. the approximate failure mileage was 70,000.
Tl* the contact owns a 2014 toyota sienna. the contact stated that the rear driver's side power sliding door malfunctioned due to a fractured cable. the contact indicated that the door was extremely heavy and could only be opened and closed manually. the cause of the failure was not determined. the local dealer (north hills toyota, 711 browns ln, pittsburgh, pa) and the manufacturer were notified of the failure and did not assist. the vin was not available. the failure mileage was 70,000.
The fuel door hinge has broken loose due to the sliding door safety button (mechanism) that is exerting to much pressure on the inside of the fuel door. the upper left portion of the fuel door. this plunger exerts so much pressure on the fuel door that it warps/flexes the gas door away from the body. it takes an extreme amount of force to push this safety button (plunger) in. this plunger clearly was not designed properly. now, the driver side slider door will not operate due to the plunger/mechanism not being fully depressed in. this is a safety concern if someone needed to exit the vehicle in an emergency.
My car has (both sides) power sliding door is unable to be opened and close when commanded.
My car has both sides power slinging door is unable to be opened and closed when commanded.
For about 3 weeks my spouse noticed a musty smell inside the van and then noticed that the entire cabin carpet was soaking wet. on 09/14/18, i took the van to team toyota in glen mills, pa and had the ac lines drained. the carpet was still getting wet after having this service done. on 10/09/18, i took our van back to team toyota to have a company called the "water doctor" to diagnose the water leak problem. team toyota advised that the "water doctor" discovered the leak was coming from below the front windshield cowl. the "water doctor" applied a sealant to the effected area. team toyota replaced the padding and deodorized the cabin area. my bill to have this repaired was $551.20.
The tail gate door function failed in a series of problems over about one week's time. first, it suddenly started crashing down unexpectedly while loading. the vehicle was stationary. then it will not open/close with the remote without a lot of crashing noise and shaking/vibrating the whole van. then it will not stay open at all, even for a moment. the only way to deal with the tail gate door now is to manually open, manually lift, and manually hold it up at all times. it is dangerous to operate at this point.
Recently, at approximately 80,000 miles, the upper hinge of the fuel filler door (the door covering the gas tank access) failed. this appears to have been caused by pressure exerted on the door by the safety switch governing the driver side sliding passenger door. this is a known issue, documented here: http://www.siennachat.com/forum/67-problems-maintenance-repair-gen-3/19274-fuel-filler-door-hinge-broke-anyone-else-have-happen.html#. i brought my van to my local dealer repair facility, novato toyota, at approximately 81,000 miles and was told that the cost to repair would be around $380. i was told that neither toyota nor the company providing my extended warranty would cover it. in addition to being caused by a mechanical design defect that could not have been foreseen, it causes a safety issue, as it will prevent opening of the rear passenger door when the switch is activated. photo attached is not my vehicle, but a photo found online of the same issue.
Both sliding doors do not close. have to push hard on the doors to close. problem started with both doors at the same time, and after the factory recall work was completed six months ago. dealer wants to charge $862 to fix both doors. tail gate door comes crashing down. serious injury hazard when children are close to the door. dealer wants to charge $490 to fix tail gate door. problem with tail door started three weeks after sliding door problem started. field complaint with toyota. door operation is a significant safety problem that toyota should address immediately. opening and closing doors are with the vehicle stationary.
Tl* the contact owns a 2014 toyota sienna. while attempting to manually open the driver's side sliding door, the door would sometimes remain closed or become very difficult to open. the failure was intermittent. the cause of the failure was not diagnosed and the vehicle was not repaired. the manufacturer and local dealer were not notified of the failure. the failure mileage was 35,000.
Fuel door hinge broke because the fuel door pin has so much tension that it broke the hinge. this caused a safety issue because the door cannot be opened from the inside if it is not closed all they way or pushed closed enough for the sensor to allow the sliding door to open. this event was reported past the 36 month warranty, (at 40 months, but less than the mileage warranty), but had begun before the warranty had ended. current owners should be aware that if there are instances beginning of the door not being able to be opened, should check the hinge and pin tension and have it fixed while it could be under warranty. this should be an item covered under an extended warranty due to the safety issue of not being able to exit the vehicle in an emergency situation. this happened several times while parked and exiting the vehicle. currently getting an estimate from the dealership. there are other instances of this issue on different sienna and toyota forums.
Tl* the contact owns a 2014 toyota sienna. the contact received notification of nhtsa campaign number: 16v858000 (structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer confirmed that the parts were not available for the recall remedy. the manufacturer was not made aware of the issue. the contact had not experienced a failure.
Automatic door stopped moving and i could smell a burning electrical odor. automatic doors no longer work.
Tl* the contact owns a 2014 toyota sienna. the contact stated that the rear passenger sliding door opened independently. once the button was pressed to close the door, the door attempted to close, but did not. the contact received notification of nhtsa campaign number: 16v858000 (structure); however, the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact was notified that the manufacturer considered the failure collateral damage and it was more cost effective for the contact to drive the vehicle. the vin was unknown. the failure mileage was approximately 67,000. vin tool confirms parts not available.
2014 toyota sienna. consumer writes in regards to vehicle doors malfunction and recall notice 16v-858 issues. *smd the consumer stated in the midst of driving 70 mph, both of the doors opened. *jb