2004 Toyota Sienna Support Device/Strut Problems
- 71
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 71 stored complaint records:
- 0 indicate a crash
- 26 indicate injury
- 0 indicate fire
What owners report
- lift gate · 35 records
- rear hatch · 16 records
- came down · 12 records
- struts failed · 10 records
- rear door · 9 records
- rear liftgate · 9 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 34 |
| 1–30k mi | 12 |
| 60–100k mi | 9 |
Complaint records
Owner-submitted complaint content, presented as stored.
Support Device/Strut
Tl* the contact owns a 2004 toyota sienna. The contact stated when he opening the rear door hatch manually, the door would abruptly swing upward. The door has struck the contact under the chin as well as other passengers in the chest area. The dealer replaced the rear hatch struts but to no avail. The dealer advised that the failure was normal. The failure and current mileages were approximately 54,000.
ODI 10347786
Support Device/Strut
Tl*the contact owns a 2004 toyota sienna. The contact stated that the rear liftgate strut failed in the vehicle. He attempted to open the gate, but it would not open. In order to lift the gate, he had to trip the handle. The liftgate would not remain open and had to be held open manually. If the rear door was released, it would slam down hard enough to possibly cause an injury. The vin and mileages were unavailable.
ODI 10234698
Support Device/Strut
2004 toyota sienna ce(manual hatch):the hatch is hard to lift open and does not stay up--just slams down shut. Very dangerous!! Need 1 person to hold hatch open when accessing interior. *tr
ODI 10221326
Support Device/Strut
Rear hatch lift gate came down on my daughters back....not sure what happened, but it took a lot of force to free her. Later the same day the lift gate opened all the way and then came down about a foot and hit my wife on the head....knocked her to the ground and caused a pretty bad headache for a day. After the gate hit her, it continued to close. Right now the lift gate opens half way and then slams shut. *tr
2 injuries
ODI 10221061
Support Device/Strut
Toyota sienna 2004 rear power lift gate - gas struts failed causing the lift gate to fall below normal opening. *tr
ODI 10217495
Support Device/Strut
The lift gate on the van suddenly failed and struck me in the head. *tr
1 injury
ODI 10217599
Support Device/Strut
I have a toyota sienna 2004 xle with power assist lift gate. The rear lift pate opened then immediately closed. It has hit me on the head several times. And my 18 month old daughter once. *tr
2 injuries
ODI 10215208
Support Device/Strut
The lift gate struts on my 2004 toyota sienna without the power function failed unexpectedly and smacked my wife in the head. Fortunately, she only had a little knob on her head and nothing more serious. Thanks goodness one of my kids wasn't loading something at the time. They might have been crushed. I was looking for replacement parts online and saw that there's quite a few people having this same issue and…
1 injury
ODI 10213035
Support Device/Strut
Since i bought it, my 2004 sienna back door won't lift up easily. I need to lift it up. I need to pull hard to get it down and close. Right after 3 years of struggle, one of the air strut failed. It won't go in and the rod was bent. *tr
ODI 10207894
Support Device/Strut
While removing items from the rear section of the vehicle the lift gate dropped down and begin closing on me. As thought the locking device failed holding it up and open, it did not stop once gently touching me and i had to use force to stop it from closing further until i could get out from under it. The only thing i have noticed prior to this incident is that the gate seems to open/close slower than previously.…
1 injury
ODI 10208686
Support Device/Strut
Power rear gate did not stay open and closed after the gate reached opened position. Because it did not stay open, rear cargo space was useless. In order to store some things, it needed to be held by another person. *tr
ODI 10203892
Support Device/Strut
Power liftgate failed and door came down on my back as i was retrieving items. Had to have the leaking liftgate struts replaced at toyota. They charged an outrageous $450.00 to replace an obvious potentially dangerous part defect. *jb
ODI 10203700
Support Device/Strut
I have a toyota sienna 2004 ce. When i try to open the lifegate, it failed to keep open the morning of sep 8 2007. And it hasn't worked since then. When i called the dealer, i was informed it will cost me about $640 to fix it since the van is out of warranty. I found out that the struts that raise the liftgate has a defect from internet.*jb
ODI 10202796
Support Device/Strut
I was unloading my 2004 toyota sienna when the struts holding up the rear hatch failed. I was pinned between the bumper/stuff i was unloading and the door. Luckily i was able to push myself up with the door on top of me and only had bruising on my left arm. Had the door fallen on my pregnant wife more serious injuries could have occurred. Also i am pretty sure she would not have had the strength to push her self up…
1 injury
ODI 10202410
Support Device/Strut
Power liftgate not supported by the gas struts. Power liftgate opens and then begins to power close, knocking the person loading/unloading the car on the head or squeezing them between the liftgate and the rear bumper. Has bumped me, squeezed my wife multiple times. I fear this could seriously injure the kids if they ever find themselves in the mouth of this hungry minivan! *jb
2 injuries
ODI 10201689
Support Device/Strut
The struts on the manual liftgate of my 2004 toyota sienna failed at around 65,000 miles. The replacement cost at the local toyota dealer where the vehicle was purchased, was $391.07. This appears to be a frequent complaint among sienna owners. It would seem that toyota should issue a recall for this problem. *jb
ODI 10203537
Support Device/Strut
Toyota sienna 2004 power rear door closed inexpectedly and quickly hiting my wife's head. Problem can be reproduced every time that the door is powered open. Door "drops" several inches as soon as it reaches the fully-open position.
ODI 10201886
Support Device/Strut
Toyota sienna le, rear hatch lift gate struts failed - struts do not support lift gate anymore, must be held or propped open to prevent closing on person. *tr
ODI 10214301
Support Device/Strut
Tl*the contact owns a 2004 toyota sienna. The contact stated that the rear hatch support struts failed and nearly caused severe injury to a passenger. The dealer has not inspected the vehicle. The contact noticed that the vehicle had not been operating correctly for a period of time prior to the failure. The purchase date was unknown. The current mileage was 62,000 and failure mileage was approximately 60,000.
ODI 10214398
Support Device/Strut
The rear liftgate struts on our 2004 toyota sienna failed to hold up the back tailgate. It collapsed on my wife and bruised her neck. Should this have happened to a small child i think with the weight of this door could severely injury. We have not replaced these shocks yet as they are very expensive. We do not use tailgate without someone to hold it up. Toyota never mentioned that there was a problem with these…
1 injury
ODI 10206449
Support Device/Strut
1) rear liftgate operated normally - no indication of potential issues. 2) rear liftgate struts failed, causing the door to close unexpectedly, hitting my wife while she was underneath the liftgate. Liftgate will no longer stay in the open position. Using the power assisted feature to open the liftgate works, but it will close immediately after the opening mechanism disengages. 3) no resolution from toyota america…
ODI 10198923
Support Device/Strut
The rear power rear liftgate did not stay open. It slammed close every time it was opened. This has twice caused unsuspecting vehicle operators to be struck, once in the head and once in the back. *ak
2 injuries
ODI 10195601
Support Device/Strut
On 6/29/07 i opened the back door of my 2004 toyota sienna to put the stroller in. While i put the stroller in, the back door suddenly come down and hit my head. I try to open it again but it won't stay open and keep falling back down. I call toyota dealer and ask them about the problem. They told me that i may need to replace the back door shock. I asked them if it is still under warranty and they told me that it…
1 injury
ODI 10195040
Support Device/Strut
Tl*the contact owns a 2004 toyota sienna. While attempting to open the rear liftgate, the contact noticed that the struts had failed. As a result of the failure, the liftgate became very heavy and difficult to open. The contact took the vehicle to the dealer and was told that he had to replace both door struts. The current and failure mileages were 72,000.
ODI 10195406
Support Device/Strut
Failure of gas struts on liftgate of 2004 toyota sienna resulted in liftgate not fully opening and proceeding to close , motor-driven), immediately upon reaching the end of travel of the powered opening. First occurrence approximately 3 weeks ago, now occurs continuously. Liftgate must be held or propped open. No injuries to-date. However, several near-misses , bumping head/shoulder into gate as it is automatically…
ODI 10194937